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Regional Training on Employment Services

    When Aug 11, 2014 08:00 AM to
    Aug 15, 2014 01:00 PM
    Where Amari Watergate Hotel, Bangkok, Thailand
    Contact Name
    Contact Phone 02 288 2244
    Attendees Tripartite delegations from: Cambodia, India, Lao PDR, Papua New Guinea, Timor-Leste, and Sri Lanka. Participants should be senior level and the participation of women is strongly encouraged.
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    ILO’s work on employment derives its current mandate from the Global Employment Agenda (2003) and the ILO Declaration on Social Justice for a Fair Globalization (2008).  Public Employment Services (PES) have been recognized in the mandate of the ILO since its creation.  ILO Convention on Unemployment, 1919 (No.2) recognized the role of employment services and promoted the establishment of national employment services in all member States.  The role of the Public Employment Services was fully elaborated in the international level with the adoption of Employment Service Convention, 1948 (No. 88).

    The increasing need to provide services to a rapidly expanding and flexible labour market has led to further development of private employment agencies.   The 2009 Global Jobs Pact emphasizes the important role employment services play in contributing to a sustained job recovery.  Both jobseekers and employers are customers of employment services, both public and private; and most national employment services are guided by an advisory body which reinforces the principles of social dialogue between government, employers and workers.

    Employment services match job seekers with job opportunities and are thus central to a well-functioning labour market.  They are provided both by government through the ministries of labour and/or by private employment agencies.  Close collaboration between public and private employment services is important because it results in the most positive outcomes for the labour market as was demonstrated during the global financial and economic crisis that began in 2008. At the same time, in a number of developing countries due to resource constraints, public employment services not all their services may be fully function and thus, such services may be complemented by services provided by private employment agencies. 

    Public Employment Services (PES) plan and execute labour market policies.  Their major role is to cushion labour market transitions for workers and enterprises by:

    Providing good information about the labour market; Assisting the job search and providing placement services; Administering unemployment insurance benefits; Administering a variety of labour market programmes.

    Private employment agencies also play an important role in the labour market.  They provide an alternative means of job matching as their core services; they also offer training and up-skilling to meet employers’ needs.

    In Asia,  many developing and developed countries have found public employment services critical in the functioning of labour markets as demonstrated during the global economic crisis. They were responsible for implementing the government’s labour market programmes designed in response to the crisis. China, Cambodia, Indonesia, Pakistan, the Philippines, New Zealand and Singapore were some of these countries. The programmes focused on areas like strengthening employment services offices to ensure that they are able to cope with the demand for serving the clientele most specially affected by the crisis.

    Further, in Asia, employment services play an important role in assisting target and vulnerable groups like unemployed youths, women, migrant workers, people in rural communities and people with disabilities find appropriate employment.

     Objectives of the workshop

    This workshop is designed to provide opportunities for participating countries to improve their knowledge and strengthen their capacities on the operations and functioning of their public employment services as well as to expand their network to provide jobseekers with better opportunities for domestic and overseas employment.

     Workshop structure and methodology

    The workshop will consist of a number of technical sessions, panel discussions, including country presentations, and technical working group sessions. Key resource persons will come from the ILO. The International Training Centre (ITC) in Turin will also participate as resource persons and facilitator in the training.

    A field visit to public employment services centres will also be organized. After an overview of the challenge of employment services in Asia and the Pacific, the workshop sessions will be organized under the following sub-themes, namely: 

    •  Conceptual overview of employment services: mandate of public employment services and ILO’s mandate on employment services;
      • Structure and delivery of employment services: current services in employment job centres and best practices;
        • International and national challenges faced by public employment services and opportunities;
          • Conceptual overview of labour market information and institutional arrangements;
            • Public and private partnerships in employment services; private employment agencies
              • Performance management in employment services
                • Regulatory services;
                  • Migration and Youth
                  • Employment and employment services;
                  • Sharing of country experiences; and
                    • Field visit.


                    Tripartite delegations from: Cambodia, India, Lao PDR, Papua New Guinea, Timor-Leste, and Sri Lanka. Participants should be senior level and the participation of women is strongly encouraged.

                     Country papers

                    Participants will be sharing their experiences about emerging good practices and lessons learnt, and will be introduced to examples of international good practices. Each country delegation will prepare a country paper for the workshop on national issues and practices.  The length of the paper should be no more than 10 pages, A4 and single-spaced. All country papers must be submitted to the ILO no later than 28 July 2014. 

                    Participants are also expected to present an action plan at the end of the training course as follow-up work after this training in their respective countries.

                     The following outline will be followed for the country paper.

                     I. Overview employment services in the country

                    II. Country challenges and opportunities

                    III. Performance of employment services for the past 3 years: Perspectives of government, workers and employers organization and criteria used to measure performance

                    IV Role of labour market information in employment services

                    V Target groups (i.e. migrant workers, youth, rural poor, others

                    VI Proposed next steps and conclusion

                    [1] Koeltz, Donna:


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