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Practitioners' guides on employment service centres: Operating employment service centres (Volume 2)

— theme: Employment services
— country: Global
— type: Guides

ILO - 2016. The Practitioners’ guides on employment service centres are a collection of resource manuals on public employment services delivery, focusing specifically on the practical operations of employment service centres and the delivery of employer and counselling services. Volume 2 aims to assist managers and staff to develop a clear understanding of: a. employment services concepts, systems, and procedures; b. how to organize and manage these services efficiently; and c. ensuring uniformity in the application of procedures in all ESC, by all staff.

Author/Editor
Koeltz, Donna C. and Torres, Carmela I.
Publishing Year
2017

There are four volumes in this collection.

Training of trainers on operations, counselling, and employer services (Volume 1)
is a companion to the three other procedural manuals on employment services:

Operating employment service centres (Volume 2);

Providing effective counselling services (Volume 3); and

Providing effective employer services (Volume 4).

 

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