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Practitioners' guides on employment service centres: Providing effective counselling services (Volume 3)

— theme: Employment services
— country: Global
— type: Guides

ILO - 2016. The Practitioners’ guides on employment service centres are a collection of resource manuals on public employment services delivery, focusing specifically on the practical operations of employment service centres and the delivery of employer and counselling services. Volume 3 is the second of three procedural manuals on employment services which, when used together, are intended to guide management and staff in delivering effective and efficient assistance to jobseeker clients. It aims to assist employment service staff to develop a clear understanding of: a. the elements and flow of employment service functions; b. interviewing and counselling techniques; and c. factors to consider when providing counselling services to clients.

Author/Editor
Koeltz, Donna C. and Torres, Carmela I.
Publishing Year
2017

There are four volumes in this collection.

Training of trainers on operations, counselling, and employer services (Volume 1) is a companion to the three other procedural manuals on employment services:

Operating employment service centres (Volume 2);

Providing effective counselling services (Volume 3); and

Providing effective employer services (Volume 4).

 

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