The original Australian Quality Training Framework (AQTF) had twelve nationally agreed quality standards for Registered Training Organisations (RTOs).  These included:

• The requirement to have a quality System;
• Effective financial and records management systems;
• An agreement to Provide Access, Equity and Client Services;
• Competent Staff with proof of qualifications and industry experience;
• Documented assessments;
• etc.

 This approach was changed in 2007 and the AQTF moved from the original set of 12 quality standards to focus on a new ‘evidence-based and outcomes-focused approach’ to quality assurance. Under the new approach RTOs agree to provide their Registering Body with accurate and timely data relevant to measures of their performance.  New things were to be measured including ‘learner engagement’.

To support this new approach, the Australian Council on Educational Research (ACER) was commissioned to develop various technical resources to measure the Quality Indicators. A resource package is now available including standard learner and employer survey instruments and methodologies.  These resources are available on the ACER website at

http://www.acer.edu.au/aqtf/index.html

Resources include:

• Quality Indicators Overview (PDF, 68 KB)
• Quality Indicators Handbook for Registered Training Organisations (PDF, 666 KB)
• Learner Engagement resources (ZIP, 1,291 KB)
• Employer Satisfaction resources (ZIP, 1,101 KB)
• Competency Completion Online System resources (ZIP, 2,676 KB)
• SMART resources (ZIP, 63,552 KB)
• Continuous Improvement resources (ZIP, 1,444 K)